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Sun Travel Inc.
3221 Wolfedale Road
Mississauga, Ontario
Canada L5C 1V8
Personal Customer Service
Toll Free: (877)597-1765
Phone: (905)597-1765
rbc@suntravel.net
Travel Industry Council of Ontario
Registration #50012511
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Travel Insurance Tips:
- Usually, you need to file the claim
within 90 days of the incident.
- While vacationing, keep the telephone
number of your insurer and your policy number available.
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| 1. |
If you contacted Assured
Assistance Inc. at the time of your medical emergency,
you will have received complete direction from Assured
Assistance Inc. for the submission of your claim. |
| 2. |
To examine your claim, we require a
copy of your insurance application sent to our Claims
Department. If you chose to receive medical care outside
the network, or you did not contact Assured Assistance
Inc. at the time of your emergency, we require the Claim
& Authorization form with the required sections completed,
and, where applicable: |
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- original of all bills, invoices and receipts
- proof of payment by your government health insurance
plan and any other insurer or benefit plan
- a complete diagnosis from the physician(s) and/or
hospital(s) who provided the treatment, including
where applicable written verification from the physician
who treated you during your trip that the expenses
were medically necessary
- a copy of your airfare ticket and passport confirming
travel dates and entry into Canada
- for dental expenses, we require the documents outlined
under 2.) above
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| 3. |
We do not cover fees charged for completing
a medical certificate. |
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You must file your claim with us within
90 days of your loss. |
| 5. |
If you need a Claim and Authorization
form, please contact our Claims Department at: |
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a.) If you do not reside in Quebec:
P.O. Box 97, Station A, Mississauga,
Ontario L5A 2Y9
905-816-2572
800-263-8944 |
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b.) If you reside in Quebec:
P.O. Box 11472, Station Centre
Ville, Montreal, Quebec H3C 5N2
514-748-2244
800-263-8944 |
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FAILURE TO COMPLETE
THE REQUIRED CLAIM & AUTHORIZATION FORM IN FULL
WILL DELAY
THE ASSESSMENT OF YOUR CLAIM |
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