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Sun Travel Inc.
259 Traders Blvd. Unit 8,
Mississauga, Ontario
Canada L4Z 2E5.
Personal Customer Service
Toll Free: 1 800 597 1806
insurance@suntravel.net
Travel Industry Council of Ontario
Registration #50012511
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Travel Insurance Tips:
- Usually, you need to file the claim
within 90 days of the incident.
- While vacationing, keep the telephone
number of your insurer and your policy number available.
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| 1. |
Mail all completed
claim forms and/or information to:
Travel Guard Canada
Attention: Claims Department
145 Wellington Street West
Toronto, Ontario
M5J 1H8 |
| 2. |
For Emergency Medical and Dental
Benefits:
Travel Guard must be contacted before seeking medical
attention and a failure to call will result in the insured
being responsible for 30% of any eligible expenses incurred
unless the medical condition prevents your client from
calling, in which case your client must call as soon as
medically possible or have someone call on their behalf.
If your client chooses not to receive treatment or
services from a provider as directed by Travel Guard
your client will not only be responsible for the amount
of their deductible (if applicable) but also for 30%
of any eligible expenses.
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| 3. |
For Trip Cancellation, Interruption
and Delay Benefits:
Your client must notify Travel Guard immediately of a
cancellation, interruption or delay no later than the
next business day following a cancellation, interruption
or delay. Your client must provide:
1.proof of all non-refundable, prepaid deposits or payments
2.completed documentation if a medical condition was the
cause for cancellation
3.complete unused transportation tickets and vouchers
4.receipts for subsistence allowance expenses
5.original receipts for new tickets
6.reports from police or local authorities documenting
the missed connection or travel delay; and
7.invoices and receipts from travel service providers.
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| 4. |
For Baggage / Personal Effects:
Your client must notify Travel Guard immediately of the
loss or damage to baggage or personal effects. Your client
must also report the loss or damage to police, local or
conveyance authorities, tour operator representatives,
the hotel manager or official transportation representative
as soon as possible and obtain a written report. Failure
to submit this written report to Travel Guard with their
claim will result in the denial of your client's claim.
Your client must also submit a letter of coverage or
denial from the transportation carrier and/or your client's
homeowner's insurance company. As proof of loss value,
Travel Guard may, at their option, request original
receipts or sales slips for all lost or stolen articles
claimed.
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For Collision Damage Protection:
If you have purchased this optional coverage and you wish
to submit a claim, you must provide:
1.Your car rental invoice
2.Your rental agreement with the record of the damages
that existed when you picked up the car; and
3.The police report and rental car agency report including
estimate of repair costs You must file your claim with
us within 30 days of the loss or damage in the case
of a claim under Rental Car Protector Coverage.
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Once the claim has been reported
and the claim forms received by the insured the following
documents must be included in order for the claim to
be processed:
1.Fully completed Claim Form
2.Proof of: insurance payment, product purchased, departure
date and return date
3.Original: travel tickets with attached baggage receipts,
bills, invoices and receipts
4.When requested: written incident reports, police reports,
doctor/hospital records from your client's Canadian
home province and/or territory of residence
5.When applicable: death certificate, or autopsy or
corner's report (where lawful).
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